what you should know burns & scalds

We set the standards when it comes to direct selling, with our Free Delivery options and our Free Returns Collection Service on any item for any reason. This ensures the only thing you pay for is the products you purchase.

What do I do, if I order something and it is for any reason not quite right?
For peace of mind we offer a 30 day money back guarantee on all stock items, so if something does not fit or for some reason you are not 100% happy let us know within 30 days and we will arrange collection of the goods for a full credit or exchange. All we ask is that the product is unspoilt and with it's original packaging.

I am missing an item or something is damaged, what do I do?
In the rare and unfortunate event of there being damage or a shortage upon delivery, contact customer services on 0345 500 6060 so we can sort the problem and send replacements.

Return Procedure

1. You will need your delivery note number and the details of the items to be returned.
2. Phone customer services on 0345 500 6060 or email sales@safetecdirect.co.uk
3. We will issue a returns number and immediately arrange for collection of the items.
4. Return the item in its original condition, including any packaging and make sure it's safely and securely packed into another outer box so it is not defaced or damaged in any way.
5. We will then despatch a replacement from our distribution centre or process a refund as appropriate on inspection of the returned goods.
6. Refunds will be processed with 7 days of return.

Please contact our customer service department on 0345 500 6060 for any further details